Roberta Moore, Founder, and CEO of Conscious Choices Corporation, The EQ-i Coach

We all know the challenges that come with communication—especially when using different mediums. Recently, several of my clients have shared frustrations about how their tone and intent can be misunderstood in written formats like email, Slack, or text. In live conversations, even over Zoom, they’re often clear and approachable, but written messages sometimes come across as harsh or impatient, leading to miscommunication and even frustration. So, how can we bridge this gap? One tool I recommend is Voxer. This app allows users to leave voice messages, letting their emotional tone and clarity come through in ways that text often misses. I use it regularly with my coach, and it helps ensure nothing gets lost in translation. The other person gets a notification, listens at their convenience, and responds with their own voice message. Consider using Voxer or a similar tool with your team to improve understanding, collaboration, and emotional connection. When communication is clear, it reduces misunderstandings and helps prevent negative feelings that can lead to disengagement. Open, honest conversations foster psychological safety, and, ultimately, better teamwork. Have you tried other tools to enhance communication? I’d love to hear what works for you!

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What Our

EQ-i Clients Say

“With Roberta’s background in both business and psychology, she understood our environment and how to navigate it. She is a humble, grounded leader and she knew how to draw things out of individuals and then addressed those issues in a very professional, non-judgmental way. The coaching has helped our entire team…we have become more communicative, approachable, and thoughtful in our responses. This change has made people more comfortable bringing ideas to the executive team…and the more ideas considered, the more our business flourishes! We are better listeners, which has strengthened our relationships with each other and also with our clients.”

Gerard M Hempstead, CPA, CFP^®, Managing Partner, Northwestern Mutual – St. Louis

“Now our culture is one where better up-front accountability explanations occur, with a softer, more human approach. The team communication and collaboration is greatly improved, resulting in better ideas, a more streamlined work process, and an enhanced workplace environment.”

CEO of an EQ-i Coach not-for-profit agency client

“I first met Roberta through Focus St. Louis’ CORO Women in Leadership program and was immediately blown away by Roberta and emotional intelligence. Not only did I learn so much about myself and my emotional intelligence weaknesses, Roberta shared tips and techniques for how to improve. I have since invited Roberta to work with my own organization and our leadership teams. Thank you, Roberta!”

Carrie Gallagher Crompton, President 2018-20, Junior League of St. Louis

“I went into Roberta’s class not knowing what EQ was or how it pertained to me, but I left very interested in the subject. I purchased Roberta’s book and am very interested in exploring EQ subject matter and expanding my EQ. It was a great class and a great presentation. Thank you!”

Nathan Webb, St. Louis Branch Manager, dormakaba

“Roberta enabled my team to think introspectively about their contributions to the team and office culture, as well as helping us all understand how we can maximize overall performance as we refine our individual contributions using emotional intelligence. After her workshop, there wasn’t a single individual on my 23-person team that didn’t find Roberta’s explanation and activities helpful!”

Nichole R. Mercier, Ph.D., Managing Director, Office of Technology Management, Washington University

“Roberta facilitated an incredibly engaging and interactive Enterprise University course. It can be challenging to engage attendees and encourage participation in a webinar, but Roberta did both flawlessly!”

Gabrielle Costales, Sr. Events Manager / Enterprise Bank & Trust

“Thank you to Roberta Moore for facilitating a wonderfully informative virtual event last Thursday “Creating the Workplace of the Future with EQi.”

Cheryl Throgmorton, Ed.D., SPHR, President, STL-ODN

“Thank you so much for adding your expertise and guidance to our event last week! It was a pleasure working with you and you did a great job on your session and keeping the audience engaged – Your presentation was well-executed, and the level of chatroom activity shows the audience was quite taken with it as well!”

Jenna Kippert , Conference Director, Dynamic Global Events

“Your Enterprise University session, “The Power of Being an Empathetic Leader,” was a HUGE success. We already have received some survey responses back, and they are all very positive!”

Stacey Smith, Marketing Coordinator, Enterprise Bank & Trust

“Thank you so much for your presentation today on The Power of Being an Empathetic Leader. This was one of the best presentations on this topic that I have seen.”

Michele Cartwright, Director – Human Resources, Best Transportation