In her book, Emotion at Work: Unleashing the Secret Power of Emotional Intelligence, EQ-i Coach founder Roberta Moore explores how taking your emotions to work can take you from less-than-optimal performance to stellar success.

Using the conceptual model of emotional intelligence developed by Dr. Reuven Bar-On, Moore explores 16 fundamental, learnable emotional skills that anyone can use to achieve professional brilliance. Research has proven that the amount of money you earn is directly correlated to how high your EQ is, so business owners and professionals who master these 16 skills enjoy increased profitability and success:

Self-regard: The ability to respect and accept yourself as basically good. Mastering this skill enables you to convey respect and acceptance to others in your personal and professional life.

Self-actualization: The ability to realize your potential capacities. The goal of self-actualization is to discover what motivates you and brings you success and fulfillment.

Emotional self-awareness: The ability to accurately recognize your feelings. The more you can understand yourself and your own emotions, the better you can understand someone else and their emotions.

Emotional Expression: The ability to express your feelings verbally. Expressing real emotions in a mature, self-assured way sparks respect, trust and cooperation in others.

Independence: The ability to be self-directed and self-controlled in your thinking and actions and be free of emotional dependency. Mastering this skill helps you determine when to be independent and when to trust your boss, team and staffers.

Assertiveness: The ability to express feelings, beliefs, and thoughts, and defend your rights in a nondestructive manner. If you manage employees or work with coworkers, vendors, and clients, you need to master the art of the win-win negotiation, and this skill helps you clearly articulate what you need from the other party to achieve a mutual win.

Interpersonal Relationships: The ability to establish and maintain mutually satisfying relationships characterized by intimacy and by giving and receiving affection. Knowing how to share appropriate emotional information about yourself is key in the workplace, and to successful leadership.

Empathy: The ability to be aware of, understand, and appreciate others’ feelings. Truly listening to others, rather than internally prepping your own response, is crucial to successful professional relationships.

Social Responsibility: The ability to be a cooperative, contributing, and constructive member of your social group. Having the social consciousness and willingness to do something for your team, department, organization, or for society will contribute to your own happiness and success as well.

Problem Solving: The ability to identify and define problems, as well as to generate and implement potentially effective solutions. If you develop a tried-and-true process for weighing information and making decisions, you’ll save yourself a lot of time and anxiety.

Reality Testing: The ability to assess the correspondence between what you experience and what objectively exists. Building your reality testing helps you redirect your energy into focused strategic planning and conserves mental and emotional energy.

Impulse Control: The ability to resist or delay an impulse, drive, or temptation to act. Slowing down the reptile brain gives you time to stop and think in critical situations, leading to a much more productive response.

Stress Tolerance: The ability to withstand adverse events and stressful situations without “falling apart” by actively and positively coping with stress. Being able to appropriately govern your emotions will enable you to guide team members safely and calmly through difficulties.

Flexibility: The ability to adjust your emotions, thoughts, and behavior to changing situations and conditions. Taking the time to learn to be flexible will help you be more adaptable as well as have a higher quality of life.

Optimism: The ability to look at the brighter side of life and to maintain a positive attitude, even in the face of adversity. Optimism helps you maintain a healthy focus on the future, making it easier to plan for and achieve your goals.

Happiness: The ability to feel satisfied with your life, to enjoy yourself and others, and to have fun. Happiness both contributes to and is a result of emotional intelligence, and acts as a barometer for your general emotional health and overall functioning.

Our EQ-i 2.0 assessments, training, and executive coaching will help you identify your strengths and weaknesses in each of these 16 essential EQ skills and learn how to master each of them for personal and professional success. Take our mini self-assessment to gain insights into your own skill levels or contact us to schedule a full assessment.

Download Your

Mini Self-Assessment

Take this brief self-assessment to begin uncovering your EQ strengths and weaknesses – the first step in your journey to a more productive, more profitable, and more fulfilled professional life.

Read Roberta’s Latest Article on

Read the latest insights on emotional intelligence, productivity, and professional fulfillment from founder, executive coach, and official member of the Forbes Coaches Council, Roberta Moore.

What Our

EQ-i Clients Say

“With Roberta’s background in both business and psychology, she understood our environment and how to navigate it. She is a humble, grounded leader and she knew how to draw things out of individuals and then addressed those issues in a very professional, non-judgmental way. The coaching has helped our entire team…we have become more communicative, approachable, and thoughtful in our responses. This change has made people more comfortable bringing ideas to the executive team…and the more ideas considered, the more our business flourishes! We are better listeners, which has strengthened our relationships with each other and also with our clients.”

Gerard M Hempstead, CPA, CFP®, Managing Partner, Northwestern Mutual – St. Louis

“Now our culture is one where better up-front accountability explanations occur, with a softer, more human approach. The team communication and collaboration is greatly improved, resulting in better ideas, a more streamlined work process, and an enhanced workplace environment.”

CEO of an EQ-i Coach not-for-profit agency client

“I first met Roberta through Focus St. Louis’ CORO Women in Leadership program and was immediately blown away by Roberta and emotional intelligence. Not only did I learn so much about myself and my emotional intelligence weaknesses, Roberta shared tips and techniques for how to improve. I have since invited Roberta to work with my own organization and our leadership teams. Thank you, Roberta!”

Carrie Gallagher Crompton, President 2018-20, Junior League of St. Louis

“I went into Roberta’s class not knowing what EQ was or how it pertained to me, but I left very interested in the subject. I purchased Roberta’s book and am very interested in exploring EQ subject matter and expanding my EQ. It was a great class and a great presentation. Thank you!”

Nathan Webb, St. Louis Branch Manager, dormakaba

“Roberta enabled my team to think introspectively about their contributions to the team and office culture, as well as helping us all understand how we can maximize overall performance as we refine our individual contributions using emotional intelligence. After her workshop, there wasn’t a single individual on my 23-person team that didn’t find Roberta’s explanation and activities helpful!”

Nichole R. Mercier, Ph.D., Managing Director, Office of Technology Management, Washington University
“Roberta facilitated an incredibly engaging and interactive Enterprise University course. It can be challenging to engage attendees and encourage participation in a webinar, but Roberta did both flawlessly!”
Gabrielle Costales, Sr. Events Manager / Enterprise Bank & Trust

“Thank you to Roberta Moore for facilitating a wonderfully informative virtual event last Thursday “Creating the Workplace of the Future with EQi.”

Cheryl Throgmorton, Ed.D., SPHR, President, STL-ODN

“Thank you so much for adding your expertise and guidance to our event last week! It was a pleasure working with you and you did a great job on your session and keeping the audience engaged – Your presentation was well-executed, and the level of chatroom activity shows the audience was quite taken with it as well!”

Jenna Kippert , Conference Director, Dynamic Global Events

“Your Enterprise University session, “The Power of Being an Empathetic Leader,” was a HUGE success. We already have received some survey responses back, and they are all very positive!”

Stacey Smith, Marketing Coordinator, Enterprise Bank & Trust

“Thank you so much for your presentation today on The Power of Being an Empathetic Leader. This was one of the best presentations on this topic that I have seen.”

Michele Cartwright, Director – Human Resources, Best Transportation

“Your presentation to the authors group was fantastic!  I learned a lot and you were a very engaging speaker.”

Linda Goldstein, CEO Coach / Peer Group Chair Vistage Worldwide - St. Louis, MO

2022 State of Emotional Intelligence in the Workplace Survey Report

Download EQ-i Coach’s 2022 Survey Report to discover the largest EQ barriers and opportunities for companies now and into the future.


scale your company?