Conflict in relationships—whether personal or professional—is inevitable. But how we respond to conflict is what determines the strength of our connection, our teams, and our outcomes. In this video, I share powerful insights, including recent research from relationship experts Drs. Julie and John Gottman, to help you stay grounded, emotionally present, and connected—even in the heat of disagreement.
💡 Key Takeaways from Roberta:
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- Be Non-Reactive: In conflict, pause and slow down. Think before you respond. It’s not easy—but it’s essential.
- One Negative = Five Positives: For every negative interaction in a conflict, it takes five positive ones to rebalance. So say things like “Good point,” “I agree with you on this part,” or “I hear you.”
- Show You’re Listening: Use eye contact, calm body language, and clarifying questions like: “Is this what you meant?” or “Here’s what I think I heard you say…”
- Don’t Rush to Problem-Solve: Jumping straight to solutions can make the other person feel unheard or defensive. First, listen. Really listen.
- Take a Timeout if Needed: When emotions run high, our brains get flooded. A 15–20 minute break can help regulate your nervous system so you can come back grounded.
🌱 Why It Matters:
Conflict isn’t bad—it’s a gateway to growth. But it requires presence, patience, and emotional intelligence. Whether you’re leading a team or deepening a personal relationship, these practices can help you turn disagreement into connection.
Watch the full video for more on how to “fight right”—and build trust, even in tense moments.
What Our
EQ-i Clients Say
“With Roberta’s background in both business and psychology, she understood our environment and how to navigate it. She is a humble, grounded leader and she knew how to draw things out of individuals and then addressed those issues in a very professional, non-judgmental way. The coaching has helped our entire team…we have become more communicative, approachable, and thoughtful in our responses. This change has made people more comfortable bringing ideas to the executive team…and the more ideas considered, the more our business flourishes! We are better listeners, which has strengthened our relationships with each other and also with our clients.”
“Now our culture is one where better up-front accountability explanations occur, with a softer, more human approach. The team communication and collaboration is greatly improved, resulting in better ideas, a more streamlined work process, and an enhanced workplace environment.”
“I first met Roberta through Focus St. Louis’ CORO Women in Leadership program and was immediately blown away by Roberta and emotional intelligence. Not only did I learn so much about myself and my emotional intelligence weaknesses, Roberta shared tips and techniques for how to improve. I have since invited Roberta to work with my own organization and our leadership teams. Thank you, Roberta!”
“I went into Roberta’s class not knowing what EQ was or how it pertained to me, but I left very interested in the subject. I purchased Roberta’s book and am very interested in exploring EQ subject matter and expanding my EQ. It was a great class and a great presentation. Thank you!”
“Roberta enabled my team to think introspectively about their contributions to the team and office culture, as well as helping us all understand how we can maximize overall performance as we refine our individual contributions using emotional intelligence. After her workshop, there wasn’t a single individual on my 23-person team that didn’t find Roberta’s explanation and activities helpful!”
“Roberta facilitated an incredibly engaging and interactive Enterprise University course. It can be challenging to engage attendees and encourage participation in a webinar, but Roberta did both flawlessly!”
“Thank you to Roberta Moore for facilitating a wonderfully informative virtual event last Thursday “Creating the Workplace of the Future with EQi.”
“Thank you so much for adding your expertise and guidance to our event last week! It was a pleasure working with you and you did a great job on your session and keeping the audience engaged – Your presentation was well-executed, and the level of chatroom activity shows the audience was quite taken with it as well!”
“Your Enterprise University session, “The Power of Being an Empathetic Leader,” was a HUGE success. We already have received some survey responses back, and they are all very positive!”
“Thank you so much for your presentation today on The Power of Being an Empathetic Leader. This was one of the best presentations on this topic that I have seen.”
“Your presentation to the authors group was fantastic! I learned a lot and you were a very engaging speaker.”
2022 State of Emotional Intelligence in the Workplace Survey Report
Download EQ-i Coach’s 2022 Survey Report to discover the largest EQ barriers and opportunities for companies now and into the future.
