16 EQ Areas


In her book, Emotion at Work: Unleashing the Secret Power of Emotional Intelligence, EQ-i Coach founder, Roberta Moore , explores EQ as a predictor of workplace success, productivity, profitability, and happiness. Using the conceptual model of emotional intelligence developed by Dr. Reuven Bar-On, Moore lays out 16 fundamental emotional skills vital for workplace success, defined below.

16 essential emotional intelligence skills

Self-regard: The ability to respect and accept yourself as basically good.

Self-actualization: The ability to realize your potential capacities.

Emotional Self-awareness: The ability to accurately recognize your feelings.

Emotional Expression: The ability to express your feelings verbally.

Independence: The ability to be self-directed and self-controlled in your thinking and actions, and be free of emotional dependency.

Assertiveness: The ability to express feelings, beliefs, and thoughts, and defend your rights in a nondestructive manner.

Interpersonal Relationships: The ability to establish and maintain mutually satisfying relationships characterized by intimacy and by giving and receiving affection.

Empathy: The ability to be aware of, understand, and appreciate others’ feelings.

Social Responsibility: The ability to be a cooperative, contributing, and constructive member of your social group.

Problem Solving: The ability to identify and define problems, as well as to generate and implement potentially effective solutions.

Reality Testing: The ability to assess the correspondence between what you experience and what objectively exists.

Impulse Control: The ability to resist or delay an impulse, drive, or temptation to act.

Stress Tolerance: The ability to withstand adverse events and stressful situations without “falling apart” by actively and positively coping with stress.

Flexibility: The ability to adjust your emotions, thoughts, and behavior to changing situations and conditions.

Optimism: The ability to look at the brighter side of life and to maintain a positive attitude, even in the face of adversity (a focus on the future).

Happiness: The ability to feel satisfied with your life, to enjoy yourself and others, and to have fun (a focus on the present).